Privacy Policy

Who we are

Absolute Ledger is a trading name of Absolute Accountancy Software Solutions (AASS) Limited, a company registered in England and Wales under company number 14449905.

Absolute Accountancy Software Solutions (AASS) Limited is the data controller for the personal information described in this Privacy Policy.

Privacy enquiries: privacy@absoluteledger.com
General enquiries: hello@absoluteledger.com

Purpose of this policy

This Privacy Policy explains how we collect, use, store and protect personal information when visitors use the Absolute Ledger public website, contact us or interact with our public online services.

Separate privacy information may apply to registered customers, authorised users and other users of the operational Absolute Ledger platform where additional personal information is processed.

Information collected through the public website

Where a visitor has selected "Allow measurement", Absolute Ledger may collect:

• pages viewed
• entry and exit pages
• scroll depth
• button interactions
• external links
• downloads
• referring site
• campaign information
• device type
• operating system
• browser
• language
• screen width
• approximate country, region, city and time zone
• random visitor identifier
• random browser-session identifier

Measurement remains disabled until consent is given. We do not store raw IP addresses or email addresses in website measurement, and we do not use device fingerprinting.

Contact enquiries

The Contact form collects:

• first name
• last name
• work email address
• company name, if supplied
• message

This information is used only to receive, manage and respond to the enquiry and, where appropriate, take steps requested by you before entering into a business relationship.

Submitting an enquiry does not create a customer, user, workspace or subscription, does not initiate any payment, and does not subscribe you to marketing. Submitting an enquiry is not marketing consent.

Lawful bases

General business enquiries are normally processed under our legitimate interests in receiving and responding to enquiries. Where you ask us to take specific steps before entering into a contract, processing may also be necessary to take pre-contractual steps at your request.

Optional website measurement is based on consent.

Limited technical information necessary to operate and protect the website may be processed for our legitimate interests in operating and securing the service.

Website measurement

Absolute Ledger operates its own privacy-conscious website measurement capability. Measurement remains disabled unless you select "Allow measurement", and our server separately verifies consent before accepting measurement events. The measurement system does not retain raw IP addresses or email addresses.

Absolute Ledger does not currently use third-party advertising cookies, behavioural advertising trackers or device fingerprinting on the public site.

Retention

Contact enquiries: where an enquiry does not become an ongoing customer or contractual relationship, we normally retain it for up to 12 months after the last substantive interaction. Retention may be extended where reasonably necessary because:

• an ongoing customer or contractual relationship develops
• a legal or regulatory requirement applies
• information is relevant to an actual or reasonably anticipated dispute
• another documented retention obligation applies

Information no longer required is deleted or appropriately anonymised.

Website measurement: detailed measurement records are kept for a maximum of 400 days; daily aggregated measurement totals for a maximum of 24 months. After the applicable period, information is deleted or irreversibly anonymised.

Retention periods remain subject to governed review and may be changed where business, legal or regulatory requirements change.

Access and disclosure

Public website measurement information is accessible only to appropriately authorised Absolute Ledger operational administrators. Contact-enquiry information is available only to authorised personnel who need it to manage the enquiry.

Service providers may process information only where required to operate the service and subject to appropriate data-protection arrangements. Absolute Ledger does not sell personal information.

Service providers

The public website hosting service receives the ordinary technical requests necessary to serve the site. The application backend currently uses Lovable Cloud to support application functionality and storage of website measurement data. Material changes to processors will be reflected in this policy.

International transfers

Technology providers may operate infrastructure or support services outside the United Kingdom. Where personal information is subject to a restricted international transfer, Absolute Ledger will use an appropriate mechanism available under UK data protection law, including applicable adequacy regulations or appropriate safeguards.

You may contact privacy@absoluteledger.com for further information about relevant safeguards.

Security

Absolute Ledger uses appropriate technical and organisational controls designed to protect personal information against unauthorised access, disclosure, alteration, loss or misuse. Access is restricted according to authorised roles and responsibilities. No internet or information system can provide an absolute guarantee of security.

Your rights

Depending on the circumstances and applicable lawful basis, you may have rights to:

• be informed about processing
• access your personal information
• correct inaccurate information
• request deletion
• request restriction
• object to processing based on legitimate interests
• receive applicable information in portable form
• withdraw consent where processing is based on consent

Where processing relies on legitimate interests, you may object in applicable circumstances. Requests: privacy@absoluteledger.com. We may verify your identity before fulfilling a request.

Automated decision-making

The public website does not currently use visitor information to make decisions based solely on automated processing that produce legal or similarly significant effects.

Complaints

Please contact privacy@absoluteledger.com in the first instance. You also have the right to complain to the Information Commissioner's Office, the UK's data-protection regulator.

Changes to this policy

Absolute Ledger may update this policy where its services, processing, technology or legal requirements change. The current version and Last updated date are shown at the top of this page.